Shipping & Delivery Policy

Availability and methods

Product and delivery availability is specific to the item, variant, fulfilment origin, destination, season, legal restrictions, and cold-chain capability. Checkout displays only eligible methods that are currently configured. These may include standard, expedited, local, scheduled, refrigerated, frozen, or other specialised services; not every method is available for every product or address.

Processing and transit

Processing time—such as harvesting, sourcing, quality checks, packing, and cold preparation—is separate from carrier transit time. Delivery windows and dates are estimates unless AtlasFresh expressly labels a service guaranteed. Weather, agricultural inspection, customs, carrier disruption, holidays, supply conditions, remote destinations, and events beyond reasonable control may cause delay.

Charges

Shipping charges may be calculated from destination, service level, package dimensions and weight, fulfilment origin, number of packages, refrigeration or freezing, dangerous or special handling, insurance, and carrier pricing. The available charge is shown before order submission where calculable. Split fulfilment may create multiple parcels, but any additional customer charge must follow the confirmed order or receive approval where required.

International delivery

Customers are responsible for confirming that products are eligible for import and lawful at the destination, including agricultural, food, species, animal-product, phytosanitary, labelling, and quantity restrictions. Unless checkout expressly includes them, customs duties, VAT, import taxes, brokerage, inspection, storage, and clearance charges are the recipient's responsibility. Authorities may inspect, delay, refuse, or destroy restricted goods; mandatory consumer law remains applicable.

Address and receipt responsibilities

• Provide a complete and accurate address, postal code, recipient name and phone number, access or gate instructions, and any business receiving hours.
• Ensure an authorised recipient can accept the delivery or collect it promptly. Temperature-sensitive goods must be unpacked, inspected, and refrigerated or frozen immediately according to the label and product instructions.
• Address changes after dispatch may be unavailable, delayed, or subject to carrier costs. AtlasFresh is not responsible for avoidable deterioration caused by incorrect information, refusal, unattended delivery, or delayed collection, except where law provides otherwise.

Split shipments and tracking

An order may be split by product requirements, origin, stock availability, or temperature. Tracking is provided when supported by the selected method. A tracking event is informational and carrier status may lag behind physical movement.

Damage, shortages, and spoilage

Report damaged, missing, incorrect, or spoiled products promptly under the Fresh Product Satisfaction & Resolution Policy. That policy explains evidence and available remedies. Do not return perishable food without written instructions.

Business identity and contact

AtlasFresh is a trading brand operated by Atlas Digital Assets LLC, not a separate legal entity. Questions: support@atlasfresh.org. Atlas Digital Assets LLC's official business mailing address for AtlasFresh correspondence is 8206 Louisiana Blvd NE, Ste A #9970, Albuquerque, NM 87113, United States; it is not a separate AtlasFresh office.