Frequently asked questions

Food-safety and hygiene requirements generally prevent physical returns of perishable food. If an item is spoiled, unsafe, damaged, incorrect, missing, or materially different from the confirmed order, report it promptly so AtlasFresh can assess an appropriate resolution.

Processing and transit estimates depend on the product, destination and delivery method. They are not guaranteed unless the checkout or order confirmation expressly says so.

Fresh goods naturally vary in colour, size, shape, weight, ripeness, texture and appearance. Photographs are representative; material differences from the confirmed order can still be reported.

Yes. Guest checkout is supported. Keep the order number and checkout email to use guest order tracking.

Inspect and store deliveries promptly, then email support@atlasfresh.org with the order details and reasonable evidence such as product and packaging photographs.